Coin Redistribution Status
We would like to remind that the acceptance of Coin Redistribution applications will be closed on February 1, 2019 at 00:00:00 UTC.
Up to this point we will not be able to fulfill applications for coin refunds due to the fact that several traders can apply for the same transactions.
We kindly ask all traders affected by the January 1 incident to inform us as accurately as possible about all their deposits and withdrawals via the Coin Redistribution Form:
To simplify the processing of applications, we added the Coin Redistribution section to the trader accounts, where you can see your applications and their current status:
Today we will mark applications that we cannot accept. For example, these are requests in which it is impossible to determine txid.
If the order is filled correctly and we managed to find a transaction, then it will remain "Pending" at least until February 1, 2019.
In case your application has already been rejected, it is necessary to make sure once again that you have provided us with information that will allow you to uniquely identify your transaction. If you transferred coins from another exchange, the recipient's address can be found in the withdrawal history of your account. After finding the necessary information, we kindly ask to create a new request:
We want to clarify that applications will be considered starting from February 1, 2019 for several days, so please do not worry if the coins are not credited on the same day. We get a lot of fake applications that will be rechecked. To do this, we may ask traders for additional proof of ownership of coins (such as a digital signature).
Thank you for your patience and understanding.